Privacy Policy

Protection of personal information

Spirits Innovation System Co., Ltd. (hereafter, “We”), is a company providing information and telecommunications systems to clients based on our expertise in the field of networking technology and system development.

We believe that providing better products and services requires taking customers’ point of view and having a team of personnel with the technical skill to present appropriate solutions to customers’ needs in an unflagging fashion. To that end, our corporate philosophy states that everything goes back to people, and our goal is creating human and social value. Our aim is delivering customers with the high-quality technology, products, and services they need.

We recognize the importance of protecting personal information in today’s age of advanced telecommunications, and we consider its safe and adequate usage our social responsibility. All personal information we obtain and handle in our solutions businesses is strictly maintained, with personnel strictly observing codes of conduct and policies on the protection of personal information.

  1. In order to strictly observe all national laws and policies on the protection of personal information and ensure that client and personnel personal information that we handle is properly used, we have established a personal information management system that complies with the JIS Q 15001 (Japanese Industrial Standards) on personal information management systems.
  2. Where obtaining personal information, we clearly delineate in advance the intended purpose and whether information is to be disclosed and, having obtained consent from the user in question, solely use said information for the scope and purposes intended, with additional measures taken to ensure that it is not used for any other purposes.
  3. Where outsourcing all or part of personal information obtained through the means described above, or where providing personal information to third parties, we properly administrate contracts and the selection of contractors to limit it to those parties who meet proper standards of protection.
  4. We take reasonable safety measures and precautions to prevent the unauthorized access, loss, destruction, alteration, or leakage of personal information.
  5. We maintain a system for the reception of and response to complaints concerning our handling of personal information and immediately endeavor to respond to said complaints. Where requested by the owner of personal information to disclose, revise, delete, or suspend use of said information, we shall immediate comply with said request.
  6. We continuously review and revise our system for the management and protection of personal information.

【Help line for complaints, concerns, and feedback pertaining to personal information】

Shin’ichi Sato, Business Administration Manager, Spirits Innovation System Co., Ltd.
Tel: 045-651-3820 Fax: 045-651-3821
Address: Helios Kannai Building, 2nd Floor, 3-21-2 Motohama-cho, Chuo-ku, Yokohama, Kanagawa,
Email: info@si-system.co.jp
URL: http://www.si-system.co.jp
December 1, 2014: Revised
July 1, 2008: Created
Takako Yoshida, president,
Spirits Innovation System Co., Ltd.

Personal information policy

Spirits Innovation System Co., Ltd. (hereafter, “We”) endeavors to comply with all applicable laws and regulations pertaining to the use of personal information obtained from customers and instructs all personnel in the strict observance of core codes of conduct and policies on the protection of personal information, taking measures, to the extent possible, for the strict and accurate administration of this information and its thorough protection.

Use of personal information

We use personal information for the following purposes:

Disclosure of customer information (subject to disclosure)

  • Contacting regarding meetings and business involving development of products, services, and systems
  • Shipment of products and deliverables
  • Response to inquiries
  • Response to complaints
  • Administration of client contracts
  • Provision of information pertaining to products and services
  • Product development and marketing
  • Mailing of seasonal post cards and greetings

Employee information (subject to disclosure)

  • For administration of employment contacts
  • For administration of human resources and personnel
  • In order to verify key information used for compliance with legal procedures and social insurance systems

Personal information pertaining to those seeking employment at our firm (subject to disclosure)

  • For the selection and recruitment of personnel

Personal information pertaining to persons leaving the company (subject to disclosure)

  • For the logging of loss of social insurance qualifications
  • To make contact and carry out procedures with those who have left the firm

Personal information obtained through contracted work (not normally subject to disclosure)

  • Development and testing of ordered systems

Where there is need to use personal information for any purposes not listed above, we notify users of said purposes and obtain consent.

Voluntary nature of provision of personal information

Personal information that we obtain through our web site via the means above is, as a rule, limited to information provided by customers at their sole discretion.

Where a user does not wish to provide personal information, said user can choose to refuse at their discretion. Note that this may result in the suspension of services, including but not limited to our web site. We apologize for any inconvenience and thank you for your understanding.

Automatic obtaining of personal information

We obtain access logs of this web site in order to evaluate its performance and manage information security therein. This information conforms to our information security regulations and is administrated accordingly. Access logs contain user IP address (a number used to identify a user’s specific computer), browser type, and originating URL. This information cannot be used to identify a person specifically.

Outsourcing of personal information to company-external entities

We outsource some aspects of our work and may outsource personal information to those parties within a given scope. In said cases, we comply with applicable laws and regulations and select and manage only those contractors whom we deem meet a given standard of protection of personal information.

Provision of personal information to third parties

Our firm does not provide personal information to third parties except where advance consent from the owner of said information has been obtained.

The above does not apply to the cases below.

  1. Where required to by law;
  2. Where required to protect the life, health, or property of a person and where consent from the owner of the personal information proves difficult to obtain;
  3. Where required for the promotion of public health or the sound education of children and where consent from the owner of the personal information proves difficult to obtain;
  4. Where requested to cooperate with a national organ, local municipal organ, or an agent thereof for the legal execution of duties and where obtaining advance consent from the owner of the personal information would hinder said execution.

Inquiries on disclosure, revision, and suspension of use of personal information

Users wishing to view or revise the personal information provided to our firm or delete it (complete deletion) should contact our Personal Information Help Line.

In order to prevent the leakage of customers’ personal information to third parties, where we confirm that the request is from the person in question, we disclose, revise, or delete the information requested within a reasonable timeframe.

【Personal information inquiries and consultations】

Shin’ichi Sato, Business Administration Manager, Spirits Innovation System Co., Ltd.
Tel: 045-651-3820
Hours: 9:00 AM–12:00 PM and 1:00 PM–5:30 PM (weekdays)
FAX: 045-651-3821
E-mail: info@si-system.co.jp

Complaints and concerns help line

Please direct all complaints and concerns regarding the use of personal information to the help line below.

【Complaints and concerns help line】

Shin’ichi Sato, Business Administration Manager, Spirits Innovation System Co., Ltd.
Tel: 045-651-3820
Hours: 9:00 AM–12:00 PM and 1:00 PM–5:30 PM (weekdays)
FAX: 045-651-3821
E-mail: info@si-system.co.jp

【Name of certified personal information protection group and address to direct complaints】

Certified personal information protection organ: JIPDEC
Contact for complaints: Personal Information Complaint Resolution Help Desk
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
TEL:03-5860-7565 または 0120-700-779
* This line is not intended for product and service inquiries

Personal information protection manager

【Personal information we obtain is managed by】

Kazushi Iwabuchi, SIS System Integration and System Division Manager

【Contact address】

Address: Helios Kannai Building, 2nd Floor, 3-21-2 Motohama-cho, Chuo-ku, Yokohama, Kanagawa,
TEL: 045-651-3820
Hours: 9:00 AM–12:00 PM and 1:00 PM–5:30 PM (weekdays)
E-mail: info@si-system.co.jp

Policies on protection of personal information and use of personal information

We periodically assess and revise our policies on the protection of personal information and use of personal information in order to ensure that the data you entrust with us is safe. Changes to these policies shall be published on this web site.

Released: November 1, 2009
Care Support Mimamori is a registered trademark of Spirits Innovation System Co., Ltd.
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